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Usher

Ushers check tickets and assist people to find seats in cinemas, theatres, entertainment centres and at outdoor sporting and entertainment events.

Ushers are often required to work shifts, including evenings and weekends. Many are employed on a part-time or casual basis.

Employers often prefer a minimum age of 18, as shiftwork can involve working late and ushers may be required to serve alcohol.

Ushers are required to stand for long periods.

Cinema ushers usually undertake some ticket sales, cash handling and projection work in addition to ushering duties.

TASKS

Ushers may perform the following tasks:

answer queries about the availability of seats, the length and starting time of the show or performance and the location of facilities such as toilets and snack bar
assist with ticket sales and work behind the bar selling snacks, drinks and/or alcohol
sell programmes
check tickets and lead or direct patrons to seats
manage queues, control crowds and monitor the audience's behaviour during performances
give passes to patrons at interval
assist in finding lost property
respond to, or refer customer complaints
assist with security
make sure that the venue is clean and check for lost property after patrons have left
change advertising and display posters

PERSONAL REQUIREMENTS

enjoy working with people
good communication and customer service skills
neat personal appearance
able to work as part of a team
able to handle cash and calculate figures
self-management and able to take initiative

Interest Area

EDUCATION & TRAINING

You can work as an usher without formal qualifications, but employers generally require Year 10. You will probably get some informal training on the job.

You can also become an usher through a traineeship in Live Production and Services or Community Dance, Theatre and Events.

Entry requirements may vary, but employers generally require Year 10.

Additional Information

Once you are employed, you may be able to develop, and have recognised, additional skills under the Live Performance and Entertainment Training Package that will expand your career opportunities within this industry. If working in a venue that serves alcohol you may need to be 18 years of age or above and possess a Responsible Service of Alcohol Competency Card in NSW or a Responsible Service of Alcohol certificate in the ACT.

EMPLOYMENT OPPORTUNITIES

There are many people seeking employment in this field. As turnover of staff is fairly high, there is a constant demand to replace those leaving the occupation. Experience is the major factor in advancement. Occasionally there are opportunities for ushers to rise to managerial positions.