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Radio Dispatcher

Also known as Communications Controller and Control Room Operator.

Radio dispatchers provide radio and communications services for the coordination of operational units in transport, courier, emergency, military, security, rescue and road service organisations.

In some states and territories, radio dispatchers who work in the emergency services sector (police, fire and ambulance) may be required to be uniformed officers, and therefore must meet the selection criteria for that occupation. Refer to the separate entries for Firefighter, Paramedic and Police Officer - State for full details.

TASKS

Radio dispatchers may perform the following tasks:

receive and relay radio or telecommunications messages from operational units, customers, the public or organisations such as the police, ambulance and fire services
coordinate radio or network communications between operational units
record critical information from emergency, routine and administrative calls
relay information to enable mobilisation of appropriate resources and personnel
start and maintain communications during emergency situations and guide callers until emergency services arrive at the scene
prepare accurate and detailed reports of communications traffic
coordinate the movements of mobile units

PERSONAL REQUIREMENTS

good communication skills
able to think clearly and act quickly
able to stay calm in difficult situations
able to multitask
aptitude for technical activities

Interest Area

EDUCATION & TRAINING

You can work as a radio dispatcher without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job.

Additional Information

To work as a radio dispatcher in the emergency services, you will need to have Australian citizenship or permanent residency status, hold a current Provide First Aid certificate and undergo a National Police Check. Applicants must have a typing speed of 30 words per minute with 98 per cent accuracy.

Once you are employed, you may be able to develop, and have recognised, additional skills under the Health or Public Safety Training Packages that will expand your career opportunities within these industries.