Do you want to be a...

Gaming Worker

Also known as Gaming Attendant and Gaming Dealer.

Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.

Gaming workers are required to work shifts, including nights, weekends and public holidays.

They may have to stand for long periods of time. Uniforms may be provided.

TASKS

Gaming workers may perform the following tasks:

monitor cash given to cashiers and transactions of gaming tokens (called chips)
look out for possible incidents and settle disputes arising at gaming tables
deal games in accordance with casino rules, policies and procedures
advise patrons about the rules and etiquette of games
check gaming equipment and ensure it is in good condition
report any missing or damaged equipment

PERSONAL REQUIREMENTS

mature and confident
high level of integrity
able to make calculations quickly and accurately
neat personal appearance
good communication skills and friendly personality
able to work under pressure and deal with difficult customers
able to concentrate for long periods of time without distraction
good with hands
at least 18 years of age

Interest Area

SPECIALISATIONS

Croupier - shuffles and deals cards, spins roulette or money wheels and mini dice cages, and explains and interprets the rules of games to customers. Croupiers announce and pay winning bets and collect losing bets, and sell gaming tokens at the gaming tables to customers.

Gaming Inspector (Casino) - supervises gaming table activities and staff.

Gaming Inspector (Government) - reports incidents of illegal activity by casino employees or patrons and attends court to give evidence where necessary. Government gaming inspectors check the financial statistics and taxation requirements of the casino and conduct pre- licensing inspections and regular checks on hotels and clubs.

Gaming Machine Worker - operates and maintains the various gaming machines in the casino. They may also call and verify the results of Keno draws.

EDUCATION & TRAINING

You can work as a gaming worker without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job.

Entry to this occupation may be improved if you have qualifications.

You may like to consider a VOC qualification in hospitality. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information.

You can also become a gaming worker through a traineeship in Hospitality.

Entry requirements may vary, but employers generally require Year 10.

Additional Information

In NSW, people working in the gaming area of a casino require a Responsible Conduct of Gambling (RCG) competency card. In the ACT, you will be required to obtain a Casino Employee Licence. To apply for a licence, you will need to obtain a National Police Clearance, Personal Credit Report and be fingerprinted.

EMPLOYMENT OPPORTUNITIES

Casino Canberra and The Star run their own intensive training courses when new croupiers are required. Trainee croupiers are instructed in gaming rules and basic chipping and shuffling skills. Successful applicants are chosen by a combination of their application, interview and aptitude test performance.

Vacancies are usually advertised online. Competition for available positions is strong. Contact Casino Canberra or The Star for further details.